Effective Date: April 4, 2026
At Alex Gold Perfumes & Cosmetics, we are committed to processing and delivering your orders as swiftly and safely as possible. Please review our shipping practices and timelines below.
1. ORDER PROCESSING TIME
All orders are subject to a processing period before they are dispatched.
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Processing Time: Orders are typically processed and prepared for shipment within 1 to 2 business days of payment confirmation.
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Business Days: Please note that our business days do not include weekends or national public holidays. Orders placed on a weekend or holiday will begin processing on the next available business day. You will receive a confirmation email once your order has been successfully placed.
2. DOMESTIC SHIPPING (WITHIN EGYPT)
We proudly ship across the Arab Republic of Egypt.
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Standard Delivery: Once your order has been processed and dispatched, standard delivery within Egypt typically takes between 3 to 7 business days.
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Delivery Variables: Delivery times may occasionally vary depending on your exact location, local courier routes, and high-volume seasonal periods.
3. INTERNATIONAL SHIPPING
Alex Gold Cosmetics offers international shipping to select destinations.
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Delivery Timelines: International shipping durations vary significantly depending on the destination country, local postal services, and customs processing times.
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Customs, Duties, and Taxes: Please be aware that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. The customer is solely responsible for paying any and all such charges. We cannot predict these fees and are not liable for packages held at customs.
4. CUSTOMER RESPONSIBILITY & ADDRESS ACCURACY
To ensure a smooth and timely delivery, accurate shipping information is crucial.
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Accuracy of Information: Customers are entirely responsible for providing correct and complete delivery information (including full name, correct street address, building/apartment number, and a reachable phone number) at checkout.
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Incorrect Addresses: Alex Gold Perfumes & Cosmetics is not responsible for delayed deliveries, failed deliveries, or lost packages resulting from incorrect, incomplete, or illegible shipping information provided by the customer.
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Rerouting Fees: If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the order.
5. ORDER TRACKING
Once your order has been processed and handed over to our courier partners, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery.
6. UNFORESEEN DELAYS
While we strive to meet all estimated delivery times, external factors outside of our control may occasionally cause delays. These factors include, but are not limited to, severe weather conditions, courier strikes, national holidays, or customs delays. We appreciate your patience and understanding in such unavoidable circumstances.
7. CONTACT US
If you have any questions about your order’s shipping status, need to update your shipping information (before the order is dispatched), or require further assistance, please contact our support team:
Alex Gold Perfumes & Cosmetics
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Email: info@alexgoldcosmetics.com
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Phone: 01055220632